Right At Home Northern Virginia
Client Description - Right at Home of Northern Virginia is a leader in the home care industry, specifically elder care. They offer a variety of Care Services to seniors and disabled adults. Their services are customized to every individual through a Custom Care Plan and the services are provided by trained, bonded and insured caregivers who are some of the best elder care professionals in the business.
Challenge - President Mark Turner has been actively involved in the day-to-day operations of the agency full-time since the office opened in 2002. During this time, Right at Home has provided quality care to more than 2,500 clients. As one of the largest offices within the National Right at Home Franchise, the Northern Virginia office is well recognized locally. Right at Home Northern Virginia has an excellent reputation in the local community while receiving referrals for services from some of the most reputable healthcare providers in the metropolitan area.
Solution - In recent years, Right At Home of Northern Virginia has expanded its clientele and experienced some growing pains in the areas of administrative projects that came along with the growth. In 2015, Graham & Associates was hired by Right At Home to assist with various administrative projects. Since working together, Graham & Associates assisted in researching and procuring a new phone system for the office, recommend a new Affordable Care Act (ACA) reporting software, and recommended time sheet tracking software.
Additionally, on an ongoing basis, Graham & Associates tracks and audits care giver time sheets for monthly billing.
Results - Right At Home of Northern Virginia has been able to eliminate unnecessary expenditures, improve the efficiency of their business operations, and strengthen their customer service.
Justice Heating & AC, LLC
Client Description – Established in 2008, Justice Heating & AC, LLC, is a family owned and operated business. Harold Johnson, Owner and Principal, is a master technician with over 20 years of experience and impeccable workmanship in the heating, ventilation, and air conditioning industry. Justice Heating & AC, LLC, offers the newest technology available to ensure customer comfort, and is committed to offering the highest service standards.
Challenge - Justice Heating & ACC, LLC, has successfully established its business via word of mouth over the years. However, to grow the businesses to the next level, the company knew that it had to establish an online presence. With little time, resources or technical know-how, the company realized that it needed a partner that could provide marketing recommendations and develop a website on its behalf.
Solution - Graham & Associates recommended Justice Heating & AC, LLC, develop a new website that could educate consumers on its services and connect leads directly to Mr. Johnson’s mobile phone. Graham & Associates developed the site soup to nuts – selecting the imagery, writing the copy, and using tactics to enhance Search Engine Optimization (SEO) and overall searchability of the site.
Results – Customers can now find information and book appointments via the new Justice Heating & AC, LLC website at www.justiceheatingacllc.com.